Sign-up Problems

There are several major reasons why you may have trouble signing up with Maintenance Connection:

  • Incorrect Connection Key: Double-check your Connection Key.
     

  • Your browser may not be accepting Cookies: Make sure that your browser allows "Cookies" (i.e., that Cookies are turned on). Please follow the (Instructions for Enabling Cookies.)
     

  • Your browser may have Active Scripting turned off: Make sure that your browser allows active scripting (i.e. that active scripting is turned on). Please follow the (Instructions for Enabling Active Scripting.)
     

  • You may have a corrupt file in your Browser cache: You may have a corrupt file in your Browser's cache directory. Please follow the (Instructions for clearing your Browser's cache.)
     
  • You may have a misconfigured Firewall: A misconfigured Firewall may also cause log-in problems. Try temporarily turning off any Firewall software you may have installed, such as ZoneAlarm. Please follow the (Instructions for configuring your firewall.)
     
  • Your browser may be using an incompatible text encoding: Sometimes, the login page will not display correctly if your browser isn't set for Western text encoding. In most browsers, you can manually change the text encoding style by clicking on the "View" menu and selecting "Encoding" or "Text Encoding", followed by "Default" or "Automatic". If this doesn't solve the problem, select either "UTF-8" or Western text encoding.

If you have any further questions, do not hesitate to contact our technical support staff at 1-888-567-3434 ext 2. or simply send an email to

 

 
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